- About the Vine Arts Websites
The Vine Arts Websites allow customers and website visitors to learn about Vine Arts, access educational information, shop for products sold by Vine Arts, and sign up for promotional offers, tastings, subscriptions, newsletters (the “Services“). With respect to shopping, the Vine Arts Websites allows customers to purchase wine, spirits and other products Vine Arts sells, facilitate the pick up or delivery of such purchased products and facilitate payment for products through a third party payment service provider.
- Information you Provide to Us
We collect personal information that is necessary to establish and maintain relationships with our customers, to manage and develop our business operations, to provide customer service, and to develop, enhance, market, promote or provide products and services.
When you shop or purchase products through the Vine Arts Websites, we may collect your name, address, phone number, contact information, email address, billing information and confirmation that you are of legal drinking age.
We also collect payment card or banking information in order to process your purchase payments. We use third-party service providers to assist in processing payments, as discussed in more detail below, and such providers may track billing information for existing customers such as payment history.
If you sign up for an account through the Vine Arts Websites, your name, contact information and order history will be stored so that you can easily see what you have purchased in the past. It will be accessible to you so long as you have an active customer account. You will also have the option of storing your billing information to make future purchasing easier. Your billing and order history will be stored on a cloud provided by a third-party service provider, which you will be able to access at any time.
We also collect your name, contact information and other information you choose to provide when you communicate with us or request communications from us, for example, if you send us an email or chat with us online, submit a search query, complete a form, contact us for service, report an emergency or service issue, register for subscriptions, participate in surveys or promotions, or participate in a blog or forum. When you contact us via telephone, we may record the conversation for quality assurance, training and record keeping purposes.
Finally, we may collect personal information for other purposes with your consent or where permitted or required by law.
- Why we Collect your Personal Information
We collect, use, disclose and process your information for the following purposes
- to provide products and services to you;
- to bill and collect payment for products and services;
- to process any request for a product or service that you may make;
- to provide and administer the Vine Arts Websites;
- to communicate with you regarding the Vine Arts Websites and different promotions or products that may be of interest to you;
- to respond to requests and inquiries;
- to develop, improve, and refine the Vine Arts Websites;
- to troubleshoot issues and measure the performance of the Vine Arts Websites;
- to manage and administer our business, including to detect and prevent against error and fraud and enforce our agreements with you; and
- otherwise with your consent or as permitted or required by law.
- Disclosure of Information
We may transfer personal information to service providers (including affiliates acting in this capacity) that provide services on our behalf such as data hosting and processing, marketing, analytics and payment processing. Our service providers are only permitted to use personal information as necessary to perform the services we have hired them to provide.
We may disclose personal information in other circumstances with consent, to enforce our rights or agreements, to collect amounts owing to us, or where otherwise permitted or required by law.
- Legal Basis for Processing
We process personal information with consent except where otherwise permitted or required by law. For example, we may be permitted to collect, use or disclose personal information without consent in order to collect a debt owed, to comply with a subpoena or court order, or to comply with the rules of court regarding the production of records. Consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question.
Where personal information is processed with consent, individuals may (subject to contractual and legal restrictions) refuse to provide consent, or choose to withdraw consent, to our processing of personal information by contacting us at [email protected] Note that if an individual refuses consent, or withdraws consent, to certain processing of personal information, we may not be able to provide certain of our services.
- Security and Retention
We have implemented reasonable physical, organizational and technological security measures to safeguard the personal information in our custody or control. These measures include safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. It should be noted, however, that absolute security is not possible, and we therefore make no warranties as to the security of personal information.
Personal information is retained for only as long as needed to reasonably fulfill the purposes for which it was intended and for legal or business purposes. Personal information that is no longer required is destroyed using secure means, including shredding paper records and permanently deleting electronic records.
- Storage and Processing
Please note that personal information will be subject to applicable foreign laws while it is being stored or processed in such country, which may permit government and national security authorities to access information in certain circumstances. Please contact us at [email protected] for more information about our policies with respect to these practices and to answer any questions about how these practices may impact you.
- Cookies and Other Tracking Technologies
You may be able to adjust your browser settings to block cookies or to notify you before a cookie is set. Please refer to your browser “Help” instructions to learn more about cookies and how to manage their use. If you block cookies, certain of our website’s functionalities may not be available to you.
- Access, Correction and Other Rights
Individuals have the right to request access to their personal information in our custody or control. We will make every reasonable effort to provide access to your personal information if you request such access in writing to [email protected] In some circumstances, we may not provide access to personal information. In the event that access is refused, we will provide reasons for the refusal, the name of the person who can answer questions about the request and advise of the right to have the decision reviewed by the applicable authority.
We use commercially reasonable efforts to ensure that personal information in our possession is accurate and complete. If you are aware of an error in personal information about you that is under our control, please let us know and we will correct it on request whenever possible. In some cases, we may ask for a written request for correction. We may also take reasonable steps to verify your identity before granting access or making corrections.
- Contact Us
- Changes to This Policy